24/7 Technical Support

|

Certified Engineers & ITIL Certified Professionals

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Ongoing Preventative Maintenance

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Managed Security Operation Centre (SOC) Monitoring Service. License No: CS/SOC/C-2023-0296

24-hours Managed Healthcare I.T. Services

Benefits of Managed Services

24/7 Technical Support

Round-the-clock remote and onsite technical support for urgent services. We have on-call and standby engineers to assist you during an emergency after office hours or on weekends.

Uninterrupted Monitoring

Sustained infrastructure maintenance and care, thus reducing downtime and maintaining business continuity.

Process Refinement

We work with stakeholders to align IT technology, people, and process to increase greater productivity and capital gain.

Professional & Certified Engineers

Access to the expertise of the entire organization instead of one I.T. personnel’s proficiency, without the need to re-familiarize due to personnel turnaround.

IT Hire

In-house IT personnel hire/s is kept at zero, considering the fixed overhead cost and the unpredictable volume of work.

Preventative Maintenance

This preventative maintenance is done periodically and aims to ensure that your IT devices are running at an obtain optimal performance and reliability.

Managed Services for Clinics

 LiteFullComplex
IT Infrastructure Coverage
< 10 computers and/or 2 servers
< 20 computers and/or 4 servers
< 30 computers and/or 6 servers
All-In-One Printers and 1 flatbed and/or portable scanner
Drug label printer and/or portable handheld scanner
Anti-virus, network firewall and encryption devices
Network attached storage (NAS) and/or backup software
Disaster Recovery: Cloud backup & restore, High Availability (HA)
Server Management: AD/Domain Controller, VMware/Hyper-V, monitoring tools
Advance Networking: 1 and/or 10Gpbs network infrastructure, load balancing and HA
Server Racking & Management: Patching, cable tracing, testing & tagging
System Integration: CMS, HIS, RISPACS, Modality and Telerad
IP Telephony and/or Key Phone system
CCTV
Door access system
TV mounting
Service Support Coverage
Managed Services (8x5x4) unlimited support
Managed Services (24x7x4) unlimited support
Preventative Maintenance (bi-monthly)
Daily Monitoring Services
Alert management and proactive rectification
Service Level Agreement
Manageability Coverage
Service report upon job completion
IT Documentation: IT asset list, network diagram, and IT policy template.
IT audit, briefing and tagging of the devices.
Project Management: Third party software and hardware coordination and implementation
Single and/or Group Practice Coverage
1 clinic
< 3 clinics
< 5 clinics

Get in touch with Us to Learn More

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    Read More

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