| IT Infrastructure Coverage |
| < 10 computers and/or 2 servers | | | |
| < 20 computers and/or 4 servers | | | |
| < 30 computers and/or 6 servers | | | |
| All-In-One Printers and 1 flatbed and/or portable scanner | | | |
| Drug label printer and/or portable handheld scanner | | | |
| Anti-virus, network firewall and encryption devices | | | |
| Network attached storage (NAS) and/or backup software | | | |
| Disaster Recovery: Cloud backup & restore, High Availability (HA) | | | |
| Server Management: AD/Domain Controller, VMware/Hyper-V, monitoring tools | | | |
| Advance Networking: 1 and/or 10Gpbs network infrastructure, load balancing and HA | | | |
| Server Racking & Management: Patching, cable tracing, testing & tagging | | | |
| System Integration: CMS, HIS, RISPACS, Modality and Telerad | | | |
| IP Telephony and/or Key Phone system | | | |
| CCTV | | | |
| Door access system | | | |
| TV mounting | | | |
| Service Support Coverage |
| Managed Services (8x5x4) unlimited support | | | |
| Managed Services (24x7x4) unlimited support | | | |
| Preventative Maintenance (bi-monthly) | | | |
| Daily Monitoring Services | | | |
| Alert management and proactive rectification | | | |
| Service Level Agreement | | | |
| Manageability Coverage |
| Service report upon job completion | | | |
| IT Documentation: IT asset list, network diagram, and IT policy template. | | | |
| IT audit, briefing and tagging of the devices. | | | |
| Project Management: Third party software and hardware coordination and implementation | | | |
| Single and/or Group Practice Coverage |
| 1 clinic | | | |
| < 3 clinics | | | |
| < 5 clinics | | | |
