Managed Services for Healthcare IT Infrastructure

Managed Services for Healthcare IT Infrastructure

Businesses are looking for alternative ways that will:

  1. Help them cut down on their expenses.
  2. Not affect their ability to provide the desired experience or service to their clients.

Are you a doctor or a medical practitioner? Do you rely on traditional IT companies for all your data requirements?

Just like every other business today that has ongoing support for its IT requirements, clinics, medical specialist centers and hospitals need it on a regular basis. From equipment that needs to be kept up and running, to precise cybersecurity measures, IT support services prove useful in numerous ways. However, not all businesses can manage these tasks in-house. Outsourcing IT and utilizing a third-party Managed IT services provider, to monitor your infrastructure can effectively fulfil these tasks.

Understanding Managed IT Services

The term ‘Managed services’ deals with the hiring of external organizations for a comprehensive support system. These non-traditional services adopt a holistic approach and help with a wide range of tasks rather than only delegating narrow and specific ones.

To put it into perspective, regular IT service providers take the tasks that you have outsourced to their organization. However, in the case of managed services, you are promised thorough and exhaustive strategic assistance. They take over your IT Infrastructure and provide overall management along with trained personnel and professional advice on improvements that ensure long term success and future proofing.

Traditional Support vs Managed IT Services: What is the difference?

Before we go further, it is essential to understand the basic differences between traditional IT support systems and Managed services.

Traditional I.T. Support

  1. This kind of IT support is commonly called the “Break-fix” kind of support. It is called so because the problem is fixed by the service providers upon initiation by the user at the help desk. It could also mean that waiting until the IT support group is only available, thus tying up the service offering during the standard business hours and days, i.e. incurring down-time.
  2. Traditional support could be outsourced or offered in-house. In-house models are basically used by small scale businesses that do need or wish to invest in outsourcing.

Since they are not very technical in the nature of services they provide, such businesses do not see the need for IT infrastructure to be available at every minute.

  1. Traditional service providers are the right solution if
  2. Your business is not growing in complexity.
  3. Frequent upgrades are not essential.
  4. Regular training and special skill sets are not required to maintain your applications.

Managed I.T. Services

  1. These services are offered by a third-party provider who takes care of all (or some, as per your requirement) your applications. They are called the “always on” kind of services as they provide coverage options that offer services at any time of the day. Instead of reacting only when something breaks, the Managed service team is always on the job, working in the background. This enables them to find a disruption in the functioning early and hence employ proactive solutions.

  1. In the Managed Services model, the user is always backed up by a team of highly qualified and technical experts, specifically appointed to deal with the user application. This implies that you are offered the latest and current skill sets. This is highly advantageous as it cuts down the costs of training and upskilling which need to be borne in case of a traditional IT support model.

  1. Another beneficial factor in deploying Managed services is that the contract between you and the company covers both responsiveness and issue resolution. Meaning that you can stay assured of the continual functioning of your applications. They also provide great governance along with timely reports on the performance of your applications. The data could be used in identifying and working on operational pain points, thereby ensuring foolproof future planning.

Importance of Managed IT Services

1.   Uninterrupted Care

Medical Practitioners are not the only people who need to continuously evolve during these difficult times. Health care IT systems are also facing multiple challenges regarding infrastructure maintenance. Uninterrupted monitoring is the need of the hour. Managed Services promise to provide such sustained care to your systems.

2.   Affordability

Expenditures have always been a concern in the health care sector.  Managed services are available at affordable prices, which means your expenses do not overshoot your budgetary limitations. They can also be scaled up and down as per your needs and demands.

3.   Social Distancing at its Best

With greater social distancing being the new norm, Managed services would be the safest way to go about managing your IT. One of the top duties of managed services, i.e. data center management along with upgrades and necessary maintenance can be taken care remotely. This is crucial for effective optimization of expenditure as well.

4.   Reliability

These challenges intensify the requirement for reliable services that can take care of all IT support for clinics, medical specialist centers and hospitals. Managed services are hence the perfect solution to a clinic’s needs of cloud deployments, collaboration tools and security, mobile initiatives, etc.

5.   They Take Care of Application Vulnerabilities

Most organizations are not able to keep up with the number of security patches needed for their applications. A managed service proactively takes care of the same and ensures a seamless application experience that is free from vulnerabilities. Cyber threats can prove disastrous therefore, data securityfor clinics can be ensured only by “always on” managed services. Since the downtime can be very costly, cyber security is taken seriously by managed services as against the traditional setup wherein proactive monitoring is absent. 

6.   It can Help Your Business Grow

From business applications to infrastructure, everything is powered by IT support. The design, implementation, management support that IT solutions can offer is often remarkable. This can become a huge burden for those businesses that lack employees with technical knowledge. Outsourcing such IT requirements then gives your business access to technical expertise. It also frees up your employees’ burden so they can put their best into work of a higher value.

7.   Peace of Mind

Apart from everything – effective management, cutbacks on expenses etc. – you can run your business peacefully without the worry of any data breach or security vulnerabilities from external IT threats.

BRT – I.T. for HealthCare Simplified

At BRT, we provide reliable and affordable healthcare IT services to our clients, suited to their unique needs. With our timely solutions to all your problems, you can leave your IT worries aside and focus on your core business. Our specialization lies in providing high quality, outsourced managed services.

Are you looking for a solution that provides sturdy data backup for your clinic? We understand how crucial that is, and our focus is on prioritizing data security. Our team of highly qualified engineers realize how valuable your data is and work around the clock to keep your patients’ medical records secured.

As with most businesses in the world of managed services, there is no” one size fits all” solution. A company might only need security services from a provider, or they might want to outsource all the IT needs. As an IT Managed Service provider, our product suite are able to serve every all the IT needs and requirements.

Dr Tech™ takes pride in proactively providing and managing infra/device and on-site technical support. We patch your devices along while also offering invaluable insights into how your systems work and how they should be working ideally, thus ensure your business can focus on your core offering without worrying about IT outages and productivity.

Dr Backup™ is our solution to your data problems. We help protect and retain your data safely. You can trust us with all data sizes, ranging from ones as small as individual files to as large as your entire database. We provide additional layers of redundancy that greatly enhances the security and accessibility in case of a breach. Subscribe to Dr Backup today to take advantage of the state-of-the-art technology that our services offer!

Dr Security™ offers both network and user security. We take care of all your IT resources and deliver top notch security. Our systems work on prevention and detection of network intrusions, eradication of virus and spam, filtration of content and traffic analysis, giving your business a robust and advanced technological security provision. We take care of all your IT resources and deliver top notch security. Place your trust in Dr Security™ to get the best cybersecurity services and leave your worries aside! 

Conclusion

The information technology needs in the workplace is an ever-growing phenomenon and is getting every more complex every year. One example of this is the number of gadgets/devices that employees depended on to finish their work. About 20 years ago, employees had access to workplace technology only when they were at work. Nowadays, employees can work from home and have access to workplace technology from several devices. Thus, arose the demand for solidly built IT support systems to ensure that the company data is safe and secure.

Managed services are not a substitute. They are a highly effective mode of partnership that is designed in order to cater to the exclusive needs of each organization. Businesses in the current, changing world need nothing less than the best IT solutions with the strength and foresight to face whatever comes next!

For more information or a free consultation email us at contact@brt.com

Dr Security

MANAGED SECURITY SERVICE

Benefits of Managed Services

Single Security Solution for All IT Security Needs

All you need to protect Windows desktops and file servers, Mac OS devices, iOS and Android mobiles and even Microsoft Office 365.

Continuous Security Monitoring

Alert security failure and rectification in real-time hardness prevention against cyber-attack.

Cloud-based Console

Secure geographically separated offices, home or field-based workers, at their desks or on the go regardless of device type.

Patch Management

Patch management and system hardening ensure a seamless application experience that is free from vulnerabilities and cyber-attack.

Take Control of The Cloud

Block user access to unnecessary or unauthorized cloud resources, keeping your data secure and your colleagues focused and productive.

Cybersecurity for Clinics

 LiteFullComplex
Security Features Set
File, Email and Web Threat Protection
Ransomware and Exploit Prevention
Firewall
Network Attack Blocker
Vulnerability Assessment
Mobile protection (iPhone, Android)Per user devicePer user devicePer user device
Cloud Discovery
Network Firewall Appliance
- Intrusion prevention system
- Anti-spyware and anti-spam
- DDoS prevention
- Dual WAN for load balancing
- VPN IPsec / SSL VPN
- Content filtering
Manageability Features
Cloud Blocking
Security for Microsoft Office 365
Web Control
Device control (e.g. USB, CD ROM, External hard drive etc)
Encryption management
Patch management
Service Support Features
8x5x4 Cyber Incident Response (Remote only)
8x5x4 Cyber Incident Response (Remote and Onsite)
24x7x4 Cyber Incident Response (Remote and Onsite)
24hrs online monitoring
Alert management and rectification
Cybersecurity analysis reports
Service Level Agreement
Number of Devices
< 10 computers
< 20 computers
< 30 computers

Managed I.T. Ops Service

By outsourcing the management of your IT to us, your business can focus on your core offering without worrying about IT outages and productivity.

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Managed Backup & Recovery Service

By outsourcing the management of your data protection to us, your business can focus on your core offering without worrying about data lost and liability.

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Managed I.T. Ops Service

By outsourcing the management of your IT to us, your business can focus on your core offering without worrying about IT outages and productivity.

Read More

Managed Backup & Recovery Service

By outsourcing the management of your data protection to us, your business can focus on your core offering without worrying about data lost and liability.

Read More

Dr Backup

Managed Backup & Recovery Service

Benefits of Managed Services

Cyber Backup & Security

The only Data Backup AI-powered solution, integrated with cybersecurity protection against malware, including filtering and automated backup scanning.

Backup and Recovery

Fast and reliable recovery of your apps, systems, and data on any device, from any incident.

Disaster Recovery

A turn-key solution that allows you to securely protect critical workloads and instantly recover your critical applications and data no matter what kind of disaster strikes with a flip of a switch.

Continuous Backup Monitoring

Monitor the protection status of files with classification, instant backup status reporting, and unstructured data analytics.

Data Protection Reports and Map

In-house IT personnel hire/s is kept at zero, considering the fixed overhead cost and the unpredictable volume of work.

DrBackup-Forensic Backup-01

Forensic Backup

Include valuable digital evidence in backups to simplify and speed up investigations.

Data Backup for Clinics

 LiteFullComplex
Backup Devices
< 10 computers / 2 servers
< 20 computers / 3 servers
< 30 computers and/or 4 servers
Service Support Coverage
Local and network data backup
Cloud backup storage 500GB
Cloud backup storage 1TB
Cloud backup storage 2TB
Ransomware protection
Managed Service (8x5x4) unlimited remote and onsite technical support
Managed Service (24x7x4) unlimited remote and onsite technical support
Disaster recovery testing (Once per year)
Standby hardware
Service level agreement
Manageability Coverage
Daily monitoring of back-up data
Back-up accessment report (Weekly)
Email notification of back-up data status to user

Managed I.T. Ops Service

By outsourcing the management of your IT to us, your business can focus on your core offering without worrying about IT outages and productivity.

Read More

MANAGED SECURITY SERVICE

By outsourcing the management of your cyber security to us, your business can focus on your core offering without worrying about cyber threats and data breaches.

Read More

Managed I.T. Ops Service

By outsourcing the management of your IT to us, your business can focus on your core offering without worrying about IT outages and productivity.

Read More

MANAGED SECURITY SERVICE

By outsourcing the management of your cyber security to us, your business can focus on your core offering without worrying about cyber threats and data breaches.

Read More

Dr Tech

24-hours Managed Healthcare I.T. Services

Benefits of Managed Services

24/7 Technical Support

Round-the-clock remote and onsite technical support for urgent services. We have on-call and standby engineers to assist you during an emergency after office hours or on weekends.

Uninterrupted Monitoring

Sustained infrastructure maintenance and care, thus reducing downtime and maintaining business continuity.

Process Refinement

We work with stakeholders to align IT technology, people, and process to increase greater productivity and capital gain.

Professional & Certified Engineers

Access to the expertise of the entire organization instead of one I.T. personnel’s proficiency, without the need to re-familiarize due to personnel turnaround.

IT Hire

In-house IT personnel hire/s is kept at zero, considering the fixed overhead cost and the unpredictable volume of work.

Preventative Maintenance

This preventative maintenance is done periodically and aims to ensure that your IT devices are running at an obtain optimal performance and reliability.

Managed Services for Clinics

 LiteFullComplex
IT Infrastructure Coverage
< 10 computers and/or 2 servers
< 20 computers and/or 4 servers
< 30 computers and/or 6 servers
All-In-One Printers and 1 flatbed and/or portable scanner
Drug label printer and/or portable handheld scanner
Anti-virus, network firewall and encryption devices
Network attached storage (NAS) and/or backup software
Disaster Recovery: Cloud backup & restore, High Availability (HA)
Server Management: AD/Domain Controller, VMware/Hyper-V, monitoring tools
Advance Networking: 1 and/or 10Gpbs network infrastructure, load balancing and HA
Server Racking & Management: Patching, cable tracing, testing & tagging
System Integration: CMS, HIS, RISPACS, Modality and Telerad
IP Telephony and/or Key Phone system
CCTV
Door access system
TV mounting
Service Support Coverage
Managed Services (8x5x4) unlimited support
Managed Services (24x7x4) unlimited support
Preventative Maintenance (bi-monthly)
Daily Monitoring Services
Alert management and proactive rectification
Service Level Agreement
Manageability Coverage
Service report upon job completion
IT Documentation: IT asset list, network diagram, and IT policy template.
IT audit, briefing and tagging of the devices.
Project Management: Third party software and hardware coordination and implementation
Single and/or Group Practice Coverage
1 clinic
< 3 clinics
< 5 clinics

Managed Backup & Recovery Service

By outsourcing the management of your data protection to us, your business can focus on your core offering without worrying about data lost and liability.

Read More

MANAGED SECURITY SERVICE

By outsourcing the management of your cyber security to us, your business can focus on your core offering without worrying about cyber threats and data breaches.

Read More

Managed Backup & Recovery Service

By outsourcing the management of your data protection to us, your business can focus on your core offering without worrying about data lost and liability.

Read More

MANAGED SECURITY SERVICE

By outsourcing the management of your cyber security to us, your business can focus on your core offering without worrying about cyber threats and data breaches.

Read More
7 end of life support_1400x600

Windows 7 End of “Life Support”

7 end of life support_1400x600

Windows 7 End of “Life Support”

With the skyrocketing advancements in technology, it’s time we bid goodbye to old but robust and reliable means we once used. And that is very necessary for technological evolution to prosper. Such was the premise when Microsoft ended support for Windows 7 on 14th January 2020 (after 10 long years!)

What It Essentially Means

Basically, after 14th January 2020, you can continue to use Windows 7 on your PC but the essential IT support services cannot be availed anymore. Microsoft will not offer

  • Technical support
  • Security updates
  • Software updates

While you can still run Windows 7 on your PC, the experience will not be seamless. Due to the lack of security updates and fixes, your PC will have a higher probability of being “infected” by viruses.

Problems To Be Faced by Medical Practitioners

For doctors and medical practitioners of all fields, a hassle-free, smooth and secure IT support services is paramount to keep the well-oiled medical machine churning. Neither performance nor security can be compromised. But upgrading from Windows 7 is no easy task.

  • All servers, computers, printers must be updated.
  • The latest, compatible versions of the software must be bought.

All of this creates disturbances that automatically reflects on the productivity of the workplace.

For practitioners in the USA, the Health Insurance Portability and Accountability Act (HIPAA) Security Rule calls for updated patches on all systems. Microsoft will terminated this for Windows 7 post 14th January 2020 unless you have chosen to pay for Extended Security Updates(ESU). Failure to adhere to the aforementioned points will lead your practice to be non HIPAA compliant.

What Dental Practitioners Can Do To Ensure Seamless Practice

  • Have a basic understanding of the Operating System that is being used for all intents and purposes of the practice.
  • Know the importance of the Operating System towards the existing Dental Practice Management Software. Consider all possibilities and research various options that would work best on the upgraded Operating System.
  • Plan the upgrade properly before actually implementing it. All such planning should be done avoiding rush hours to ensure productivity.
  • Plan the budget. A large fortune goes into upgrading the hardware to be compatible with the latest dental practice software. A planned budget will ensure no loose ends.
  • A miracle of technology is cloud computing services. This helps you streamline the workflow. All the server-side software and databases are deployed to the cloud so that it can host and run them for you. You will not have to go through the hassle of upgrading to the latest technology every time companies decide to terminate support for their services and end the life cycle of their product. The cloud will give you access to all the latest technology in one comprehensive manner! Cloud services like Amazon Web Services(AWS) and Microsoft Azure are excellent choices among others.

Compatibility Mode

Lastly, Windows 10 offers compatibility mode for applications and programs that were designed for earlier versions for Windows. Here, you can change settings for the program and run it on

  • Compatibility mode
  • Reduced color mode
  • Reduced resolution (for programs that don’t render properly visually)
  • Change Dots Per Inch (DPI) settings

A comprehensive list of the above can be found here.

Using compatibility mode for medical practices is however not recommended. The programs and applications being used are older iterations. As mentioned earlier, this poses an array of IT support services problems and security issues.